Contents

NORTHWEST TERRITORIES

There are a few ways that victims of crime can seek financial assistance in the Northwest Territories. The province has a specific program for victims of crime called the Victims of Crime Emergency Fund, as well as other programs available to the general population that victims may access if they are in financial need. All of these programs are listed and discussed below. If you have specific questions about any of these programs, you can find contact information for each below as well.

VICTIMS OF CRIME EMERGENCY FUND

ELIGIBILITY

This program is designed to help victims of crime with their emergency financial needs. To be eligible for this emergency financial assistance, the following criteria must be met:

  • You must be a resident of the NWT
  • You must be a victim of a serious violent crime such as homicide/attempted homicide, sexual assault, forcible confinement, assault with serious personal violence (including domestic violence), and any other situation deemed suitable by the Manager of NWT Victim Services
  • The serious violent crime must have been committed in the NWT
  • Funds are to be spent in the NWT
  • There is an immediate need for emergency expenses
  • The victim has not received funding from the VCEF for the same offense
  • The crime must have happened after September 1, 2008
  • You must apply for the funding within two months of the date of the offense

It is important to note that if you contributed to your injuries or you were injured while committing a crime, you are not eligible for emergency financial assistance.

ELIGIBLE COSTS AND MAXIMUM AMOUNTS

This program may provide emergency financial assistance to cover costs associated with:

  • Short-term immediate counselling
  • Crime scene clean-up
  • Emergency home repairs for immediate safety
  • Emergency accommodation
  • Emergency child care and dependent care
  • Certain transportation costs
  • Medical expenses (eyeglasses, dental care, prescription replacement, etc.)
  • Other items considered as emergency needs at the discretion of the Manager, NWT Victim Services

The program cannot cover the following expenses:

  • Lost wages or business income due to time off work
  • Pain and suffering
  • Injuries covered by the Workers’ Safety and Compensation Commission
  • Injuries sustained in any event that was not the result of a serious violent crime
  • Injuries sustained outside the NWT
  • Stolen items/money

Up to a maximum amount of $1000 may be awarded per client, however, higher amounts may be dispersed depending on the client’s needs and location, particularly regarding emergency groceries in smaller communities. When a victim is approved to receive emergency assistance, they choose a vendor of their choice and have the vendor submit their invoices to the Inuvik Justice Committee, one of the organizations which sponsor victim services. This is to ensure that the money is spent on the emergency items. The only exception to this is in Yellowknife, where the program may provide victims with grocery cards and Walmart cards in some cases.

APPLICATION AND CONTACT INFORMATION

Applications for financial assistance from this program may take approximately 24-48 hours after they are received. Victims of serious crimes may apply themselves, or a family member or guardian may apply on behalf of the victim.

An Application Form form can be found online.

You should print and fill out the application form, and then mail the completed copy to:

Manager, NWT Victim Services Department of Justice (GNWT)
5th Floor, Courthouse Building
4903-49th Street, PO Box 1320
Yellowknife, NT X1A 2L9

If you have any questions about eligibility or about filling out this application, you should contact NWT Victim Services at 867-767-9261 ext. 82466 or at vcef@gov.nt.ca.

APPEALING A DECISION

If your application for assistance is denied, you have the right to a have a review of the decision. You can get a review by asking NWT Victim Services for one and by submitting extra information (a Victim Services worker can help you with this).

CROWN WITNESS COORDINATOR PROGRAM

The role of crown witness coordinators (CWCs) is to explain the victim’s rights under the law, provide referral services (where they exist) and keep victims and witnesses informed from the beginning of court proceedings to the end, which may include following up after the case is over. CWCs provide key court information to victims and witnesses in a culturally relevant manner. In addition, they provide significant support to victims given that many communities in the territories have no services for victims to draw upon. CWCs also act as a liaison between the Crown and the victim/witness. All of the services provided by CWCs are free. To get in touch with a CWC or to acquire more information about what services they provide, you should call 1-867-669-6952.

EDUCATION, CULTURE, AND EMPLOYMENT- INCOME ASSISTANCE

The Income Assistance Program provides Financial Assistance to Northerners to help meet basic and enhanced needs. The program encourages and supports greater self-reliance to improve the quality of lives.

ELIGIBILITY

To be eligible for assistance through this program you need to meet the following criteria:

  • You must be 19 years or older
  • Your needs are greater than your income: your financial situation and the financial situation of others in your household will be assessed based on your income and assets. If your financial situation shows that your needs require more income than you currently own or have in assets, financial assistance can be granted
  • You live in the Northwest Territories
  • You need to participate in the Productive Choices Program (a program designed to encourage recipients to make productive choices from among community opportunities in wellness, learning, training, and work experience to gain a greater degree of financial independence)
ELIGIBLE EXPENSES

This income assistance program can help those in need by providing assistance in the following areas:

  • Food allowance: Maximum Amounts can be found online (scroll to page 26.)
  • Room and board or accommodation assistance: to help cover the cost of rent, property taxes, and other residential fees,
  • Fuel allowance and other utilities: assistance with covering the costs of heat, electricity, etc.
  • Clothing: Maximum Amounts can be found online (scroll to page 32.)
  • Child Education: Costs associated with transportation, books, school fees, and tuition can be covered. For children pursuing post secondary education, $1,925/semester may also be provided
  • Furnishing allowance: for those who operate a household and who have also been receiving assistance for six of the last twelve months. The amount given for furniture cannot exceed that given for a food allowance.
  • Security deposit
  • Day care subsidy

Money for these expenses is usually provided once every month, beginning on the day assistance was requested or determined to be needed (whichever is the latter).

APPLICATION AND CONTACT INFORMATION

Application Forms for this program can be found online.

You should fill it out completely and return it to your local Education, Culture and Employment Office. Contact Information for each of these offices can be found online. If you require assistance in filling out your application, you should call 1-866-973-7252 for more information and support.

APPEALING A DECISION

If, once your application is processed, you do not agree with the decision, you can contact your Regional ECE Service Centre or:

Registrar of Appeals
Appeals Office | ECE Programs and Services
3rd Floor YK Centre East
PO Box 2804
Yellowknife NT X1A 2R1
1-867-920-6324
Toll Free at 1-855-546-1232
appeals_office@gov.nt.ca

WORKERS SAFETY AND COMPENSATION COMMISSION

ELIGIBILITY

All people who are injured or killed at work are entitled to compensation, as long as their injury arises out of and during the course of employment. In most cases this would include those who are violently victimized at work as well. Under the following circumstances, workers injured or killed at work are eligible for compensation:

  • Mental stress arising out of labour relations between the worker and the employer, including mental stress caused by wrongful dismissal, unless the act or omission that caused the mental stress was made with intent to harm the worker;
  • A personal injury or disease caused only by the serious and wilful misconduct of the worker, if neither death nor serious disability results from it;
  • Or a personal injury or disease caused only by combat with an enemy force (such as what might happen during a war), including an attack or an attempt to repel a real or perceived attack.

You must apply for compensation within one year of the date of the injury or death in order to be eligible for benefits. Exceptions may be made to this time limit in some circumstances.

TYPES OF BENEFITS OFFERED
  • Benefits for Lost Wages: A worker may receive compensation in the amount that they would otherwise have earned during the year in which the personal injury, disease or death occurred (regular salary). These benefits are normally paid on a monthly basis.
  • Medical Care and Other Non-Monetary Benefits: provide the worker with, or pay the costs of, such medical aid as is considered reasonably necessary to diagnose and treat the effects of the personal injury or disease. Medical aid will be provided to the worker from the time of the injury until it is no longer required.
  • Necessary Allowances: including a daily subsistence allowance for the worker while undergoing a medical examination or receiving medical aid at a place other than his or her place of residence (coverage is for meals and accommodations); an allowance for medical aid, social services, vocational rehabilitation, homemaking services, personal care and other services provided to the worker in his or her home; and an allowance for replacing or repairing clothing damaged because the worker wears a medical device provided or paid for by the Commission.
  • Permanent disability awards: in most circumstances if a worker has a permanent disability, they are entitled to a monthly payment equal to 90% of their net monthly pay.
  • Return to work benefits: such as consultation, advice, counselling and vocational rehabilitation.
  • Survivor benefits: Spouses of deceased workers are entitled to a lump sum payment as well as a monthly pension. If the spouse is physically or mentally incapable of earning his or her living, they are entitled to an additional amount as the Commission considers appropriate. Children of deceased worker’s are also entitled to a monthly pension, until they reach the age of 19, or if they are attending school, until they have received their first university degree, college diploma, or course of technical or vocational training. Children who are physically or mentally incapable of earning a living may receive an additional amount as the Commission sees fit.
  • Funeral benefits: the Commission will provide up to $10753.60 in assistance for burial expenses. The Commission will also cover the cost of transporting the worker’s body if necessary.

More information on these benefits can be seen in the Worker’s Compensation Regulations.

APPLICATION AND CONTACT INFORMATION

If you are injured at work, the first thing you should do after receiving medical attention is fill out a Report of Injury Form that can be found online. If you need assistance in filling out the form, you should contact the Commission at 1-800-661-0792 for assistance. Once the form is completed, you should either mail it or fax it to:

Worker Safety and Compensation Commission
Box 8888
Yellowknife, NT
X1A 2R3

Fax: 867-873-4596 or Toll Free Fax: 1-866-277-3677

More Information about the Claims Process after your claim has been submitted can be found online.

APPEALING A DECISION

If you do not agree with the decision made by the Commission, you can have the decision reviewed and then appealed if necessary. A review occurs when an internal committee hears your review, which can confirm, reverse or vary the original decision. An appeal is heard by an Appeal Tribunal, which is an external body made up of members appointed by the Minister responsible for the Workers’ Safety and Compensation Commission. It can only hear appeals of decisions the Review Committee makes. All the necessary information you need to Request a Review can be found online. If you wish to make an appeal, you should fill out the Appeal Application Form and send it to:

Appeals Tribunal Registrar
NWT and Nunavut Workers’ Compensation Appeals Tribunal
Suite 1002 – 10th Floor Precambrian Building
Box 20 – 4920 52nd Street, Yellowknife NT X1A 3T1

Phone: 867-669-4420
Toll Free: 1-888-777-8167
Fax: 867-766-4467

If you need assistance with the review or appeal application/process, workers should contact the Workers Advisor at: Phone 867-873-4345 or Toll-free 1-877-816-0166 or email: advisor@waonwtnu.ca.

 

NUNAVUT

Unfortunately, there is no compensation program specific to victims of crime in Nunavut. However, listed below are a few agencies that provide free services to the people of Nunavut. If you have specific questions about any of these programs, you can find contact information for each below as well.

FREE COUNSELLING AND SUPPORT SERVICES IN NUNAVUT

Unfortunately, there is no compensation program for victims of crime in Nunavut. However, listed below are a few agencies that provide free services to the people of Nunavut.

BAFFIN REGIONAL AGVVIK SOCIETY – PICKING UP THE PIECES PROJECT

The Agvvik Society is based in Iqaluit and provides safe shelter, crisis intervention and victim advocacy to Inuit women and their children who are impacted by violence. The Society operates the 21-bed Qumaavik Transition House and Iqaluit Victim Services. The project “Picking up the Pieces” aims to provide Inuit women with some relief from poverty by developing arts and craft projects that can then be sold. The three primary objectives of the project are the economic, emotional and cultural enrichment of Inuit women. For more information on this Society and their programs, please feel free to contact them at:

Crisis Line: 867-979-4500
General Inquiries: 867-979-4566

PULAARVIK KABLU FRIENDSHIP CENTRE

This centre provides services to victims of crime, including counselling and court support, free of charge. If you wish to contact Pulaarvik for more information, they can be reached at:

PO Box 429
Rankin Inlet, NU X0C 0G0

Phone: 867-645-2600
Fax: 867-645-2538
General email: recept_pkfcmain@qiniq.com

NUNAVUT COMMUNITY JUSTICE DEPARTMENT

You can also contact the Crown Witness Coordinator Program though the Community Justice Department in Nunavut, which provides a variety of free services. The role of crown witness coordinators (CWCs) is to explain the victim’s rights under the law, provide referral services (where they exist) and keep victims and witnesses informed from the beginning of court proceedings to the end, which may include following up after the case is over. CWCs provide key court information to victims and witnesses in a culturally relevant manner. In addition, they provide significant support to victims given that many communities in the territories have no services for victims to draw upon. CWCs also act as a liaison between the Crown and the victim/witness.

Phone: 867-975-6363
Nunavut Community Justice Department Website.

SOCIAL ASSISTANCE – INCOME SUPPORT

ELIGIBILITY

In Nunavut, if a person meets the following criteria, they may be eligible for financial assistance:

  • Over the age of 18
  • Unable to find employment
  • Unable to provide adequately for him/herself and dependents
  • Able and willing to participate in a Productive Choices program to remain eligible (unless you are a senior or legitimately unable to work). Productive Choices may include academic upgrading, training, parental training, employment, community work, harvesting and/or individual mental health or alcohol and drug counseling. Exceptions are those who are ill, disabled or aged and unable to provide for themselves

Income from any wages, assets, insurance provisions, spousal/child support, provincial benefit program, or federal benefit program (ex. CPP, Canada Tax Benefit) will affect the amount of financial assistance you are able to receive. When applying for financial assistance you must declare all income you are receiving; failure to do so may result in you having to pay back some or all of the money received through the Income Support program.

TYPES OF ASSISTANCE AVAILABLE
  • Basic Benefits: assistance for expenses associated with food, shelter, fuel, and utilities. The amount of assistance you are eligible for depends on where you live and the number of people in your family. Additional information can be found in the Social Assistance Regulations – Scroll to “Schedule A” on page 20.
  • Extended Benefits: Additional allowances may be made for the following items things such as clothing, incidentals, education and training, household furnishings and equipment, emergency assistance, and damage deposits. Additional information about these benefits – Scroll to “Schedule B” on page 21.
  • Daycare Subsidy: is available to low income families to help make daycare more affordable while they work or attend school. The applicant must be 18 years of age or older with a child(ren) under the age of 12. Those applying for the subsidy must be employed or enrolled in a training and/or education program. More Information can be found online.
  • Nunavut Senior Citizen Supplementary Benefit: a monthly payment of $175.00 made to low-income seniors (over the age of 60) in Nunavut. This benefit is automatically included in your monthly Old Age Security cheque if you qualify for the Guaranteed Income Supplement (GIS) or Spouse’s Allowance from the federal government. A local Income Support Officer can help you apply for this if you do not believe you are already receiving it. More Information can be found online.
APPLICATION AND CONTACT INFORMATION

Contact your community Income Assistance Worker to set up an appointment to get your application started.

A List of Income Assistance Workers by Region can be found online.

Or you can contact Income Assistance Headquarters (Iqaluit): Telephone: 867-975-5200

During your appointment, the Income Assistance Worker will discuss and investigate all available resources you may have access to before determining eligibility.  Benefits may be provided on a case-by-case basis to those who meet various program eligibility requirements.

A List of the Documents you should bring with you to your appointment can be found online.

APPEALING A DECISION

If you do not agree with a decision made by this program you have the option of having that decision reviewed or appealed. You should know that you must file your appeal within seven days of receiving the decision made by the program. Your income support worker is able to help you at all stages of the appeal process and it is strongly recommended that you contact that person before proceeding with an appeal.

WORKERS SAFETY AND COMPENSATION COMMISSION

ELIGIBILITY

All people who are injured or killed at work are entitled to compensation, as long as their injury arises out of and during the course of employment. In most cases, this includes those workers who are victims of violent crime in their work place. Applications for compensation must be made within one year of the date of the injury or death in order to be eligible for benefits. Exceptions may be made to this time limit in some circumstances.

In the following circumstances compensation would not be awarded:

  • Workers injured as a result of mental stress arising out of labour relations between the worker and the employer, including mental stress caused by wrongful dismissal, unless the act or omission that caused the mental stress was made with intent to harm the worker
  • A personal injury caused only by the serious and willful misconduct of the worker
TYPES OF BENEFITS OFFERED
  • Benefits for Lost Wages: A worker can receive up to the amount that they would otherwise have earned during the year in which injury occurred (regular salary). These benefits are normally paid on a monthly basis
  • Medical Care and Other Non-Monetary Benefits: A worker may have any medical treatment paid for that is deemed reasonably necessary to diagnose and treat the effects of the injury. These benefits continue until no longer required
  • Necessary Allowances:

o A daily subsistence allowance for the worker while undergoing a medical examination or receiving medical aid at a place other than his or her place of residence. Covers things such as meals, incidentals, and accommodation.

o An allowance for medical aid, social services, vocational rehabilitation, homemaking services, personal care and other services provided to the worker in his or her home.

o An allowance for replacing or repairing clothing damaged because the worker wears a medical device; may provide up to $500/year for those wearing a prosthetic limb or up to $1000/year for those confined to a wheel chair.

  • Permanent disability awards: in most circumstances if a worker has a permanent disability, they are entitled to a monthly payment equal to 90% of their net monthly pay
  • Return to work benefits: such as consultation, advice, counselling and vocational rehabilitation
  • Survivor benefits:

o Spouses of deceased workers are entitled to a lump sum payment and also to monthly pension payments. If the spouse is physically or mentally incapable of earning his or her living, they are entitled to an additional amount as the Commission considers appropriate.

o Children are entitled to a monthly pension until they reach the age of 19, or if they are attending school, until they have received their first university degree, college diploma, or course of technical or vocational training. Children who are physically or mentally incapable of earning a living may receive an additional amount as the Commission sees fit.

o In cases where another person other than a parent assumes full or shared responsibility for a child of a deceased worker, the person caring for the child would receive monthly compensation until they no longer care for the child or the child reaches the age of 19.

  • Funeral benefits: the Commission will provide up to $10753.60 in financial assistance to cover the cost of funeral expenses, and will also cover the cost of transporting the worker’s body if necessary.
APPLICATION AND CONTACT INFORMATION

If you are injured at work, the first thing you should do after receiving medical attention is fill out a Report of Injury Form.

If you need assistance in filling out the form, you should contact the Commission at 1-877-404-4407 or 867-979-8500 for assistance. Once the form is completed, you should either mail it or fax it to:

Worker Safety and Compensation Commission
Qamutiq Building, 2nd Floor
611 Queen Elizabeth Way, Box 669
Iqaluit, NU X0A 0H0

Fax 867-979-8501 or Fax Toll-Free 1-866-979-8501.

APPEALING A DECISION

If you do not agree with the decision made by the Commission, you can have the decision reviewed and then appealed if necessary. All the necessary Information Needed to Request a Review can be found online.

If you wish to appeal the reviewed decision, you should fill out the Appeal Application Form and send it to:

Appeals Tribunal Registrar
NWT and Nunavut Workers’ Compensation Appeals Tribunal
Suite 1002 – 10th Floor Precambrian Building
Box 20 – 4920 52nd Street
Yellowknife NT X1A 3T1

Phone: 867-669-4420
Toll Free: 1-888-777-8167
Fax: 867-766-4226

If you need assistance with the review or appeal application/process, workers should contact the Workers Advisor at: 867-979-5303 or Toll-free: 1-866-727-3830 or email: deputyadvisor@workersadvisor.ca

YUKON

There are a few ways that victims of crime can seek financial assistance in the Yukon. Unfortunately, the territory does not have a specific financial assistance or compensation program; however there are other programs available to the general population that victims may access if they are in financial need. All of these programs are listed and discussed below. If you have specific questions about any of these programs, you can find contact information for each below as well.

YUKON VICTIM SERVICES UNIT

Unfortunately, the Yukon does not have a specific compensation or financial assistance program available to victims of crime. However, Victim Services is able to provide a very limited amount of emergency financial assistance to eligible victims. This financial assistance is for emergency costs that are directly related to the crime and subsequent victimization, such as crime scene cleaning, the replacement of broken windows, or the changing of household locks. Victim Services will directly pay the professional for the cost of such expenses (victims are not given any money directly).

This emergency money cannot be used to compensate victims for costs associated with counselling or medical expenses. However, Victim Services can provide victims with immediate/crisis counselling directly, and will also support and counsel victims while they are on a waiting list for long-term professional counselling.

For more information on the emergency financial assistance available to victims and the other free services that Yukon Victims Services provides, please visit Yukon Victim Services’ Website, or call: 867-667-8500.

CROWN WITNESS COORDINATOR PROGRAM

The role of crown witness coordinators (CWC’s) is to explain the victim’s rights under the law, provide referral services (where they exist) and keep victims and witnesses informed from the beginning of court proceedings to the end, which may include following up after the case is over. CWCs provide key court information to victims and witnesses in a culturally relevant manner. In addition, they provide significant support to victims given that many communities in the territories have no services for victims to draw upon. CWCs also act as a liaison between the Crown and the victim/witness. All of the services provided by CWCs are free of charge. To get in touch with a CWC or to acquire more information about what services they provide, you should call 1-877-587-8499.

CHILD ABUSE TREATMENT SERVICES (CATS)

ELIGIBILITY

The Yukon Child Abuse Treatment Services (CATS) provides free counselling services to children, youth, and their families who have experienced child maltreatment. Counselling is available to children until they reach the age of 19, and children over the age of 16 may consent to their own treatment. Custody and access disputes must be resolved prior to the child receiving treatment. While most services are provided in Whitehorse, CATS does travel to other communities in the Yukon on a regular basis.

TYPES OF SERVICES AVAILABLE

CATS offers treatment based on age and type of abuse experienced. Treatment can take the form of individual, family, or group counselling, and is available year-round. There are also counselling and support groups available to help non-offending parents and siblings.

HOW TO ACCESS THIS PROGRAM

To find out more information about this program or to speak with an intake worker about when you can receive services, you should contact:

Child and Adolescent Therapeutic Services
Suite 100, 211 Hawkins Street
Whitehorse, Yukon Y1A 1X3

Phone: 867-667-8227
Toll Free (Yukon, Nunavut and NWT); 1-800-661-0408 ext. 8227

or email: catsintake@gov.yk.ca.

More information can be found about this program can be found on CATS Website.

MANY RIVERS COUNSELLING AND SUPPORT SERVICES

Many Rivers offers counselling for individuals, couples, families and groups who have been impacted by criminal victimization. Many Rivers is not an emergency service, but will provide support during office hours.

There is no cost for their counselling services.

If you would like more information about the services offered by Many Rivers, or would like to speak to a counsellor about receiving treatment, you should contact the office closest to you listed below. You can also find out more by visiting the Many Rivers Website.

Whitehorse
Phone: 867-667-2970
Communities serviced by Whitehorse office: Whitehorse, Marsh Lake, Carmacks, Carcross, Teslin and surrounding areas.

Watson Lake
Phone: 867-536-2330
Communities serviced by Watson Lake office: Watson Lake, Lower Post and surrounding areas.

Dawson City
Phone: 867-993-6455
Communities serviced by Dawson City office: Dawson City, Mayo, Pelly Crossing and surrounding areas.

Haines Junction
Phone: 867-634-2111
Communities serviced by Haines Junction office: Haines Junction, Beaver Creek, Burwash Landing, Destruction Bay and surrounding areas.

YUKON SOCIAL ASSISTANCE PROGRAM

ELIGIBILITY

If you cannot meet your basic living expenses, and you have tried all other possible sources, you may be eligible for benefits under the Social Assistance Program. To determine your eligibility and subsequent benefits, a case manager will take into account the following information:

  • If you are single
  • The number of children you have
  • What part of the Yukon you live in
  • All of your sources of income, including maintenance payments or a pension

Furthermore, you will need to give consent to have all relevant personal information reviewed (such as bank accounts and other income related documents) in order to receive assistance, and also must be actively seeking employment while receiving social assistance.

TYPES OF BENEFITS AVAILABLE

General Assistance: Items of basic maintenance which includes shelter, utilities food, and clothing. The amount of financial assistance available varies depending on the area of the Yukon in which you live. These amounts can be found in the Social Assistance Act  (Schedule A” on pages 23-30.)

Items of Supplementary Need: Benefits under this category are available after 6 months of receiving a General Assistance allowance (although they may be given earlier for children, persons who are considered to be excluded from the labour force and seniors). Assistance may be given for items such as:

  • Winter clothes; transportation; telephone allowance; household equipment, supplies and furniture; rehabilitation expenses; laundry services; moving expenses and repairs or alterations to a home; Christmas allowance; education incidentals
  • Burial expenses
  • Child care (if not payable under the Child Care Subsidy Program; see information on this program below)
  • Health care services for such things as dental or oral surgery, eye glasses, artificial limbs, hearing aids, items necessary for a handicapped person, etc. as deemed necessary
APPLICATION AND CONTACT INFORMATION

You must have an appointment to apply for Social Assistance. To make an appointment, visit the Social Assistance office in your area. Contact Information for these offices can be found online.

When you go to the Social Assistance office to make an appointment, you will be given a few intake forms to fill out and bring back with you at your appointment. You may have to wait a day or two for an appointment-if there is an emergency, tell someone at the office and you will be seen as quickly as possible (if you are eligible, you may immediately receive help for groceries/meals and for shelter).

You should bring the following information with you to your appointment:

  • Personal identification for you and your family members (driver’s license or birth certificate, health care insurance card, social insurance number)
  • Pay stubs
  • Rent receipts
  • Bills (such as electric, phone)
  • Bank statements

If you don’t provide this information, it will delay determining if you are eligible for help.

If you are married, or have a common-law partner, he or she must attend the meeting with you.

This appointment will take about one hour. Once it is over, the Case Manager calculates your benefits; if you are eligible, your first cheque should be available within a couple of days.

More information about this program, as well as contact information for your local Social Assistance office can be found in The Yukon Social Assistance Program Information Guide.

APPEALING A DECISION

If you disagree with a decision made by the Social Assistance program, you have the right to challenge or appeal in the following situations:

  • Your application for assistance was turned down
  • You were not allowed to apply or reapply for assistance
  • Your application was not processed within a reasonable time
  • Your benefits were cancelled, changed or withheld

Review hearing forms for you to fill out are available at the reception area in all offices. A Senior Case Manager will contact you regarding your appeal, and let you know when your review hearing date will be. More Information about the Review Process can be found online.

OTHER SERVICES AVAILABLE

In addition to the above benefits, low-income families may also be eligible for assistance through the following programs offered by the Yukon Health and Social Service Department.

THE CHILDREN’S DRUG AND OPTICAL PROGRAM

This program assists low-income Yukoners to cover the costs of prescription drugs, glasses and eye examinations for children. They can be contacted at:

Yukon Government Insured Health Benefits
Phone: 867-667-8494
Toll-free: 1-800-661-0408, local 8494 (from outside Whitehorse)

THE YUKON CHILD BENEFIT

This program provides financial support of up to $57.50 per child per month ($690 per year) for families who qualify. This is not considered income for the purposes of determining Social Assistance. They can be contacted at:

Canadian Child Tax Benefits
Toll-free: 1-800-387-1193
Canadian Child Tax Benefits Website.

THE CHILD CARE SUBSIDY PROGRAM

This program provides assistance through the Child Care Services Unit to low-income families who use licensed family day homes or child-care centres. Up to $688 per month per child is available. They can be contacted at:

Yukon Government
Child Care Services Unit
Phone: 867-667-3492
Toll-free: 1-800-661-0408, extension 3492 (from outside Whitehorse)

THE KIDS RECREATION FUND

This fund helps children of families experiencing financial hardship to participate in recreational programs by covering registration fees, equipment and/or other supplies. Contact:

Sport Yukon

Phone: 867-668-4236
Guidelines and Application Form are available on the Sport Yukon Website.

YUKON WORKERS COMPENSATION HEALTH AND SAFETY BOARD (YWCHSB)

ELIGIBILITY

If you are injured or killed while at work, you and/or your immediate family may be eligible to receive compensation from the YWCHSB, if your injuries or death arose out of and in the course of employment. In most cases this includes workers who are criminally victimized while at work.

An injury can be of a physical or psychological nature, but does not include the mental stress other than post-traumatic stress. Injuries caused deliberately by the worker for the purposes of receiving compensation are not eligible.

TYPES OF BENEFITS AVAILABLE

 A worker (or their family where applicable) may be eligible for the following benefits if injured or killed while at work:

  • Compensation for Permanent Impairment: Workers may be entitled to an award for anatomical loss or disfigurement. More Information on how this amount is calculated and other information for those people who have suffered a permanent impairment is available online.
  • Compensation for Permanent Disability: in addition to the permanent impairment benefit, some workers may be entitled to a payment that is calculated by multiplying the percentage of the worker’s permanent impairment (as assessed by a medical consultant) by 125% of the maximum wage rate ($84,837 for 2015). This can either be paid as a single lump sum or as an annuity.
  • Compensation for Loss of Property: The YWCHSB may pay for the loss or damage of clothing and personal items such as dentures and glasses, if the loss is related to an approved claim.
  • Compensation for Loss of Earnings: More Information about this benefit is available online.
  • Health Care Assistance: services, devices, or equipment, necessary to grant relief from a work-related injury as deemed necessary and reasonable by the YWCHSB.
  • Death and Funeral Expenses: an amount will be compensated, as determined by order of the board of directors, for funeral expenses, as well as any additional expenses incurred as a result of the death, and reasonable and actual costs of transporting the body to the deceased’s residence, if in Canada.
  • Compensation for Spouse: the worker’s spouse is entitled to a monthly pension for life and may also be provided with additional funds if, in the board’s opinion, the spouse is considered in need.
  • Compensation for Dependent Children: If a worker dies as a result of a work related injury, the board shall pay each dependent child of the worker a monthly amount until the child reaches 19 years of age; the child reaches 21 years of age and is attending school full-time; or such time as the board believes that a special needs child of the worker would not have been dependent on the worker.

More Information about these benefits can be found online.

APPLICATION AND CONTACT INFORMATION

To begin the claims process, you need to fill out a Workers Report of Injury/Illness Form, which is available from your employer, the YWCHSB or doctor’s office, or online here. You should try to file this form within 12 months of your injury or of becoming aware of your injury; however extensions and exceptions can be made in some circumstances. Provide a copy of this report to your employer and make sure you also keep a copy for yourself. Mail or drop off the original signed report to:

Yukon Workers’ Compensation Health and Safety Board
401 Strickland Street
Whitehorse, Yukon Y1A 5N8

If you need assistance in filing a claim, or would like more information about the benefits you may be eligible for, please visit the YWCHSB Website, or call 1-800-661-0443.

APPEALING A DECISION

If a decision is made by the YWCHSB that you do not agree with, you can ask to have that decision reviewed by a hearing officer. You can do this by completing a Request for Review by Hearing Officer Form.

If you do not agree with a decision made by the hearing officer, you have the option of appealing that decision to the Worker’s Compensation and Appeal Tribunal. To do this, you should complete an Appeal Request Form. More information on the hearing and appeals processes can be found on the YWCHSB Website, or by contacting the Appeals Assistant at 1-800-661-0443 or the Workers’ Advocate at 867-667 5324 or 1-800-661-0408.

*See “A Victim’s Guide to Financial Assistance Available to Canadians” for additional information on Federal Programs and restitution.


 

Last modified: May 13, 2016